Our Customers' Reviews
The workers at Tuffy were very determined to fix our car & they explained to me exactly what work was done with our car.
— Michelle L., Fort Wayne, IN
wife's car died in traffic on Saturday, hundreds of people went around. One guy, Austin, from Tuffy stopped and helped out. Can't thank him enough for his help and assistance..job well done ..........represents his employer well: knowledgable, respectful and down-right helpful thank you
— Greg B., fort wayne, IN
From the second I walked in the door, these guys took great care of me. They were 100% honest with me every step of the way. I also liked how Bill walked me through exactly what was going on in a way that I could understand. It was clear I was more to them than just a paycheck: they actually cared about me as a customer.
— Lori R., Fort Wayne , IN
I was very happy with the service I received at Tuffy today. After some confusion with an online deal I had purchased, Bill listened to my concern and took excellent care of the issue. He was very personable and gave me great advice for servicing my vehicle. He also treated my two sons very kindly, making the overall visit enjoyable. I will be visiting again soon!
— Joanna W., Fort Wayne, IN
Stopped in to inquire about a performance exhaust for my Subaru and was blown away by the top notch service. Professionalism at its best and great guy to chat with thank you Ryan.
— Austin S., Ft Wayne , IN
This was my first visit to Tuffy off Cold Water. Great customer service. Very knowledgeable of car needs and great prices and deals. Thank you Ryan Conley I'll be back
— Jazmyn R., Fort wayne, IN
I am from NV and was passing through IN on business, transporting 3 rescue animals to their new home in Albany, NY. I broke down in Fort Wayne and called Tuffy first thing in the morning. Ryan instantly fit me into their busy schedule. I came in and was treated very kindly and respectfully and like I was family. I had two dogs and two cats with me. The dogs were treated to fresh water and Bill put his jacket on the floor for them to lie down on. They allowed the dogs to be in their waiting room all day. Nathan was really sweet and spent hours scraping melted serpentine belt off of my engine. Ryan contacted my insurance company and worked with my budget. After spending all day with Ryan, Bill, and Nathan...I wanted to take them out for dinner and return the kindness. I am truly grateful...thank you so much!!!
— Kristen W., Henderson, NV
I would like to thank Bill for getting my vehicle in early and going over the results with me. I was in and out in a timely manner and will continue to have my vehicle serviced there. Thank you Bill.
— Mindi W., Ft Wayne, IN
Great, efficient service; they got the muffler I needed and installed it the same morning. The price was better than I expected, too.
— Jeff H., Fort Wayne, IN
Started coming here about a year ago and have been impressed since the beginning. Everyone has been trustworthy, helpful, and professional. You can tell that they actually want to help, not just sell you parts or services you dont need. At my first oil change, they did a full inspection and instead of just telling me about concerns, they took me out into the garage and showed me. Also, the coupons they send in the mail after visits are very helpful because they are tailored exactly to what needs done on your vehicle. We finally found a mechanic we can trust!
— Sarah T., Fort Wayne , IN
About 6 months ago I bought a used car online and I noticed the car struggled to accelerate whenever I needed to drive 40 mpr. I have a 2009 Mercury sable and I took the car to a Ford dealership to get a diagnostic test done to determine the problem. In so many words I needed a "tune-up". The Ford dealership quoted me a $900 bill. I definitely needed to get a second opinion! So I called tuffy on Coldwater since they have serviced vehicles for me in the past and have done excellent work! They are known for educating their customers about car safety and how things work. Phill and Bill are very patient and kind mechanics to women and children! I talked with the customer service rep Nathan on the phone and I explained to him what procedures were planned for the car and Nathan blew my mind when he told me I could get my car fixed at tuffy for less than $500. In fact the cost of labour at the dealer was the cost of the entire car operation at tuffy! Nathan is your go to guy for prices and parts. His knowledge is incredible in mechanics!! He even talked with the mechanic at the Ford dealership to make sure tuffy can get the job done, RIGHT! My car is running smoothly now and I am sooooo grateful that I have been a faithful member of tuffy since 2015. This autoshop is a blessing!
— Tasha S., Fort Wayne, IN
I had driven to Fort Wayne when my brakes started to squeal. I called and they were able to get me in on short notice. They were polite and professional. In a short time my car was repaired and I was on my way. Thank you.
— David F., Elkhart, IN
Shout out to the folks at Tuffy for being the nicest, honest, and most patient people! Being from out of town, these people certainly gave me a most favorable impression of Ft. Wayne. Special thanks to BILL and RYAN!
— Terri A., Chillicothe, IN
I have been a member with tuffy since I purchased my first vehicle in 2014. Bill and the mechanics there are very friendly and patient when explaining the work that is needed to fix cars. Most importantly that are very welcoming to women with children! Currently Nathan works the front desk and his costumer service is phenomenal! He is so knowledgeable about prices and cars. I had an issue with my Mercury Sable and he talked with a mechanic at the Ford dealership to make sure Tuffy can fix the problem, and get it done RIGHT. I highly recommend the synchrony Bank card. Overall good place to get your car serviced. Trustworthy men there!!!
— Tasha S., Fort Wayne, IN
i was very pleased with the work that was done to my car!! I just moved to Indiana and finding an honest mechanic is so very hard to find,well the people here are that and very reasonably priced Im happy to say I found my forever automotive service center !!!
— Julie B., fort wayne, IN
I visited Tuffy on Coldwater rd after having new tires installed on my vehicle because i had some uneven wear on my old ones...i asked for a alignment check and repair if needed. I spoke with the front desk service person and Mr. Bill Conley the technician. They could have easily charged me for a 4 wheel alignment, i would not have known the difference. Mr. Conley brought me out in to the shop and explained to me what my alignment looked like and assured me that my vehicle did not need an alignment done. I appreciate his honesty and proffesionalism. I will be taking my vehicle to him for futur maintenance. Great job, very satisfied.....
— BRIAN L., FORT WAYNE, IN
The best experience I have ever had with any automotive service definitely would recommend anyone to this business. All the guys were great in customer service and a big appreciation to Bill Conley awesome!!!
— Rob R., Fort Wayne, IN
These guys are honest and professional. Bill Conley inspected my car today and gave me sound advice about what needed to be done. I have saved money more than once, by visiting this location.
— Jeffrey H., Fort Wayne, IN
I went to have my headlight replaced after another auto repair service said they couldn't replace it. The guys did a wonderful job and replaced the bulb no problem and it took no time at all. Both of the guys were extremely friendly and really helped me out since it was my first time doing this kind of thing!! I 10/10 recommend their services.
— Carrie S., Fort Wayne, IN
Nathan and Josh were just wonderful! I was going out of town and they fit me in for an oil change and a once over my vehicle. I was in and out in a timely manner and Nathan answered any questions I had for him. You have a real asset in him.
— Bette S., Fort Wayne, IN
Love this location very fun and friendly..thanks for getting my baby(car) right!! You guys rock!!!
— Ashley G., Fort Wayne, IN
I had to get my car towed on Friday evening, and so I got it sent to Tuffy's. They took at it the next day, and Bill Conley gave me a call about it before 11. He told me what the problem was and even texted me a picture of the problem. He went above and beyond what was required of him. The next time I have any problems with my car I will be taking it to these guys!
— Veronica R., Fort Wayne, IN
Tuffy got my car done in a very reasonable time and the staff were very explanatory and friendly!
— Tasha D., Fort Wayne , IN
Phil was very helpful, knowledgeable, and friendly. I felt like he really knew what he was doing and was looking out for my best interests. He was also timely. I would highly recommend him to others and I will definitely return to him for my future mechanical needs.
— Dyeaka W., Fort Wayne, IN
Wonderful and friendly staff.
— Todd D., Fort Wayne, IN
Smiling friendly staff always answers any concerns.
— Loretta B., Fort Wayne, IN
I recently went to Tuffy to have my tires checked out after someone else checked them and didn't put them on properly. Tuffy staff alerted me to the problem and even told me about my brake fluid issues. The staff there was courteous, patient, and kind and a real life saver! I'm sure if I hadn't had my car checked when I did things could've ended horribly. Thanks again Tuffy Staff!
— Shirley M., Chambers, IN
WAS TREATED LIKE FAMILY FROM THE JUMP.PHIL IS AN HONEST CARING GUY WHO GETS THE JOB DONE RIGHT THE FIRST TIME.NEVER USED TUFFY BEFORE.NOW I WILL USE NO ONE ELSE.UNBELIEVABLE SERVICE FOR THIS DAY AND AGE.WELL MANNERED,RESPECTABLE PEOPLE.LOOK NO FURTHER , THESE ARE YOUR VEHICLE MAINTENANCE GUYS. THANKS PHIL
— JERRY M., FT WAYNE, IN
PHIL AND THE GANG ARE AWESOME,FELT LIKE I WAS FAMILY FROM THE FIRST VISIT. I GREW UP WORKING ON CARS AND NOW I AM OLDER AND NEED SOMEONE TO DO THOSE THINGS. PHIL AND TUFFY COLDWATER RD ARE THE ONES.PERIOD!!! CAN NOT SAY ENOUGH GOOD ABOUT THEM THANKS GUYS
— JERRY M., FT WAYNE, IN
I have visited with all three Tuffy stores and was pleased with service. They fixed my car in a timely manner and with a great crew of friendly guys. Ryan at the reception desk was very friendly and very knowledgeable.
— Joy C., Fort Wayne, IN
I have been taking all my vehicles to Tuffy for years. Everyone at Tuffy is Friendly and explains what service needs to be done now and what can wait when finances are short. They work with you to schedule services that is best for your schedule. Everyone at Tuffy is GREAT to work with !!!
— Jim S., Fort Wayne, IN
I recommend Tuffy's on Coldwater Rd. Ft. Wayne. They do a good job and have you back on the road in no time.
— Sherri ., Auburn, IN
Honest, Trustworthy, Affordable Thankyou Tuffys on Coldwater and Dupont Cindy G.
— Cindy G., Fort Wayne, IN
Just had a performance exhaust put on my truck by them and couldn't be any happier it looks and sounds amazing and the guys in the shop do amazing work and do anything to please a customer. Ive never been disappointed when going here and the price and quality of parts is top notch I would definatley recommend this shop to anyone needing service and I would be giving them my business in the future. Thanks again guys
— Derick B., Fort Wayne , IN
— Juanita N., Fort Wayne, IN
I went in for a typical oil change and they did a full vehicle inspection. There were several things that needed replaced, could be replaced , and things that I would need to keep an eye on in the future for my specific type of car. Everything was explained thoroughly, clear, and concise so that I could understand it completely. I will definitely be returning for other services.
— Danielle T., Fort Wayne, IN
The staff at the Coldwater Road Tuffy is amazing! Not only did they do a fabulous job on my HHR, but they showed me the parts and what made them need to be replaced. I really appreciate how they took the time to educate me on the inner working of my car. Thanks Tuffy Team!
— Melissa E., Fort Wayne, IN
Had new belts put on at midas and they made noises when I started my car the next day. When I returned to have them fixed they where rude acted like nothing wrong. I came to Phil Murach at Tuffy he took care of the problem.
— DANIEL C., FORT WAYNE, IN
Tuffy tire and auto service is the only place I am taking my vehicles! They have the best staff and mechanics in town. They fixed my ford explorer when other won't and they kept me informed on my status of my explorer and just did an awesome job! So happy I called them
— David Cates c., Fort Wayne, IN
The service here was really great. I highly recommend going here for issues with your car. Staff was really great with helping me and gave me great customer service.
— Zaleikia P., Fort Wayne, IN
I had a great experience with the Tuffy off Coldwater Road in Fort Wayne, IN! The employees were very nice and educated me about my car so I understood more about what was actually going on. Prices wernt bad either and they always have good deals going on. I'm going back there for sure again for my next car tune up!
— Brooke B., Fort Wayne, IN
Top Drawer - Highly Recommend. Great, Honest work. A full service station you can trust. My entire family uses them exclusively. I've always found Tuffys staff to be very knowledgeable, helpful, and honest
— Christy K., Fort Wayne, IN